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About

Empowering Operational & Service Excellence Throughout the Entire Business Life-Cycle

MBR Consulting specializes in assisting companies, particularly manufacturers of lithium-ion batteries, in optimizing their business processes. From the time you start thinking about your warranty and service strategies, MBR is there to help you with the planning phase and continuing through to implementation and maintenance. Our objective is to focus on customer satisfaction and help drive business success through streamlined and effective warranty tools, processes, and procedures.

Empowering Your Battery Product Journey

At MBR, we offer end-to-end support for battery manufacturers, spanning from product development to market launch and beyond. Our services encompass battery testing/diagnostics, field service strategies, and operational excellence, ensuring a successful product journey.

Beyond the initial phases, we continue to provide valuable assistance in post-sales activities, such as field service documentation, warranty strategies, and spare parts management. With our comprehensive solutions, you can rely on us as your trusted partner throughout the entire product lifecycle, driving success in the market.

Meet Our Founder - Athena Reed

As the founder of MBR Consulting, with over 25 years of experience and a Mechanical Engineering Degree from Tennessee Technological University, I am deeply passionate about transforming the lithium-ion battery industry and empowering businesses to thrive. My track record includes successfully implementing ISO 9000 standards and passing multiple ISO audits, demonstrating a commitment to high-quality standards and continuous improvement. With real-world service experience and a talent for resolving customer issues effectively, I have saved businesses from potential setbacks, showcasing my dedication to delivering tangible results.

At MBR Consulting, we embrace a disciplined data analysis approach, providing actionable recommendations and optimizing processes to elevate businesses to new heights. Let’s connect and explore how we can simplify processes, enhance efficiency, and foster a quality culture in your battery manufacturing business, driving transformative success in the industry.

Our Collaborative Team

At MBR Consulting, we collaborate with a network of battery industry experts who bring diverse knowledge to each project. Our contractors have worked with renowned businesses such as Integrated Dynamics, Danger Laboratories, and GreenRedStandards. With their in-depth understanding of battery manufacturing, customer service, quality assurance, and more, we ensure that every client receives tailored solutions to address their unique challenges.

Our Affiliates

Additionally, our affiliates, which include the Emerging Manufacturing Collaboration Center (EMC2), American Society for Quality (ASQ), and Valparaiso University Customer Experience Certification Program [Advisory Board Member], play a pivotal role in enriching our expertise and capabilities.

Our Values

We are guided by a set of core values that define who we are and how we operate:

We are committed to delivering excellence in everything we do. We strive for the highest standards of quality, professionalism, and customer satisfaction.

We embrace innovation as a driving force behind progress. We continuously seek new ideas, approaches, and technologies to stay at the forefront of the industry.

We believe in the power of collaboration and partner-ships. By working together with our clients and industry experts, we achieve greater results and drive mutual success.

We prioritize understanding and empathizing with the needs of our clients and their end-users. By putting ourselves in their shoes, we develop tailored solutions that address their pain points and drive meaningful impact.

We uphold the highest standards of integrity, honesty, and ethical conduct. Trust and transparency are the foundation of our relationships with clients, partners, and team members.

Our Commitment to You

At MBR Consulting, we understand the challenges and aspirations that drive your business. We begin by taking the time to truly understand your unique journey, your products, and the dedication of your team. Our ultimate mission is to empower you to achieve manufacturing excellence, not just for the sake of growth, but to make a positive impact on your customers’ lives.

As your dedicated partners, we passionately work hand in hand with you throughout the entire sales process. By collaborating with us, you can expect more than just expert guidance. Our focus is on nurturing better customer service, reducing warranty costs, and providing your technicians with the knowledge and resources they need to excel in the field.

What Our Clients Say

"At first I was hesitant, but after having gone through it, I found the experience very worthwhile and have gotten very positive feedback from my manufacturing operators and other managers. In short, the work that Athena did for us will save us a lot of money in the long run and helped changed the attitude that many organizations have, which is that Quality Control is a siloed activity that is the responsibility of the QC department. I’m oversimplifying, but you get the idea. This experience was very positive and will save us time and money."
Sr. VP of Operations, Large Lithium Ion Battery Manufacturer
“Athena’s years of experience in quality and fresh perspective were helpful in redirecting our company’s focus. She conducted a thorough interview process of key personnel and a thorough review of our KPIs, and by doing so learned what our company viewed as critical. Her analysis of our customer satisfaction data showed what our customers truly valued, and she was able to identify gaps where our focus did not align with the needs of our customers. Athena’s work put our focus back on the top priority – our customers.”
VP Operations
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